It’s not easy to create AI that your customers and society can trust; one that encourages the world we want to live in, not the biased world we see now. Kathy will share lessons learned from creating her role as Architect of Ethical AI Practice at Salesforce and how to build ethics into your organization’s processes and products.


Kathy Baxter

Architect of Ethical AI Practice | Salesforce

As an Architect of Ethical AI Practice at Salesforce, Kathy Baxter develops research-informed best practice to educate Salesforce employees, customers, and the industry on the development of responsible AI. She collaborates and partners with external AI and ethics experts to continuously evolve Salesforce policies, practices, and products. Prior to Salesforce, she worked at Google, eBay, and Oracle in User Experience Research. She received her MS in Engineering Psychology and BS in Applied Psychology from the Georgia Institute of Technology. The second edition of her book, "Understanding your users," was published in May 2015. You can read about her current research at einstein.ai/ethics.

Kathy Baxter

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